March 30

Where to find support during the Centre Closure



Coronavirus Outbreak Update 30 March, 2020
Due to the corona virus outbreak the Palace Gate Centre remains closed until the UK government lifts restrictions on social gatherings. During this time, some services offered at the Centre have moved to online or telephone support and there are other sources of help available to you.

Cruse Bereavement Care
Currently, Cruse cannot offer face to face support for a bereavement but can offer telephone or online support. They are able to accept new referrals. Please email for help in a time of grief. The Devon Helpline is open with a limited service. For support, please ring the National Helpline which is Freephone 0808 808 1677.

Other resources to help with a bereavement at this time can be found at:

Palace Gate Counselling Service
The Counselling Service is unable to have face to face meetings at this time but is still available for counselling. The service is arranging counselling sessions via phone and video links where possible. Phone them on 01392 205804 and they will do their very best to help. You can learn more about the Palace Gate Counselling Service at:

Anonymous Fellowships
Anonymous fellowships cannot meet in the usual way until restrictions are lifted. We recommend you to visit the AA page on responding to the coronavirus outbreak which has lots of ideas on to how to offer support at this time. The link is .
The national helpline for AA is 0800 9177 650 and calls are free. You can also email

The helpline for NA is 0300 9991212 and it is available from 10 am to midnight. Advice for NA groups during this time is available here – .

For Al Anon the Helpline is 0800 0086 811 and is available from 10 am to 10 pm. Further advice to Al Anon groups is available here –

For Fam Anon the national helpline is 0207 4984 680 .

GA offer nationally an online live chatroom at

OA’s website is

SA have a 24 hr helpline which is 0300 1117777. Support is available through their website

SLAA offer support through their website at

Support for our Mental Health
We are very aware that groups or individuals that use the Palace Gate Centre for support with mental health issues are potentially left isolated by the policy of social distancing. We urge you all to keep in touch with us and with each other – staying connected is vital for our wellbeing.

If you need support with your mental health and need to talk to someone because you are feeling anxious, distressed or overwhelmed then a locally based listening service is run by the Devon NHS Partnership. You can ring The Mooring between 6 pm and midnight each day on 07990 790920. If you prefer you can email them at

A 24 hour support line is also available which is 0800 4700317.

There is also lots of advice and tips online about how to look after our mental health during this time. We recommend the Every Mind Matters website at:

and the Rethink Mental Illness website which has tips for managing our mental health during the outbreak, advice for carers of someone with a mental illness and even suggestions as how to get some exercise at home. Find this at:

Centre Chaplaincy
Access to our chaplains is limited at present due to current restrictions. You are welcome to contact them and they will offer telephone support if possible. You can leave us your contact details on 01392 211132 or email and we will get back in touch with you as soon as we can. We are still very willing to pray for you – please leave prayer messages at the telephone number or email given above.

We hope these sources of support or advice may be of help to you. We will reopen the Centre as soon as we are allowed to and look forward to welcoming you back through its doors again in days to come.

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